1. Get a Return Authorization

To request a return online, fill the form on this page.

Returns can also be requested by calling 1-212-431-5066 or via chat. You must contact a Canal Alarm Support representative to return the following:

• defective products
• items delivered by freight carrier, or
• items shipped directly from the manufacturer

2. Pack your items carefully

Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Canal Alarm over-boxes most products. Please use the original over-box and the manufacturer’s packaging.

3. Attach the shipping label

For most returns, you will receive a UPS Authorized Return Service (ARS) shipping label along with your return authorization number. Remove or completely cover up the original labels, then securely tape one completed ARS label to each package.

4. Give the package to UPS

Take it to any official UPS drop-off site. For the location nearest you, call 1-800-742-5877 or visit www.ups.com.

Refund or exchange? You may choose an exchange or a refund for the full amount of the items you purchased. Refunds will be issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.

Shipping costs: Return shipping costs are deducted from your merchandise credit or refund. 

For most returns, Canal Alarm can issue you an UPS Authorized Return Shipping (ARS) label for a flat fee of $13 per package. 

B2B Special Orders: Select B2B special orders are non-refundable. To learn more, contact our Business Sales Team at 1-212-431-5066. 

Freight shipping: Some items, like larger TVs, furniture, and large tower speakers require special freight shipping, and cost more to return. A Canal Alarm Support rep will help determine exact shipping cost of freight items when setting up your return. Some examples: 

• Furniture: $75
• Tower speakers (per pair): $75
• Powered subwoofers: $75
• Other freight categories: $100
• TVs 46" to 59": $125
• TVs 60" to 69": $135
• TVs 70"+: $175

International shipping: UPS ARS labels are not valid for international shipping or shipping from US territories. You are responsible for any international shipping charges or duties. 

Like-new condition. Canal Alarm may refuse a customer return or charge a restocking fee when the returned item is not like new. Conditions that will lead to refused returns or restocking fees include when the returned item has: 

• A different serial number than the one Canal Alarm originally shipped.
• Missing parts or the original product packing material.
• Damage because it was improperly packaged for return shipment.
• Been heavily used.
• Damage from drops, spilled liquid, or mishandling.

We will notify you: We will email you confirming that the return was received.

We will process your exchange or refund. After we receive your return, we normally process your exchange or refund within 2 business days (M-F). Once we issue a refund, the funds are typically available in your bank account within 5 business days. (Some banks or financial institutions may take longer.)

Please return the item at either one of our retail stores in Long Island or Manhattan. If you cannot bring it back to the retail store, or if you bought it online or over the phone, please give us a call and we will help you arrange a return.